Patient FAQs
What is Portasana®?
Portasana® is a safe and easy-to-use patient-facing communication platform that connects to your hospital to provide you with information about your own health and care.
What can I see within Portasana®?
Portasana® modules* may include:
Appointment Management
Educational Resources
Virtual Care Pathways
Assessment Forms
Digital Letters
e-Discharge
2-way Messaging
Symptom Tracking
Wearables
*Your healthcare provider chooses which modules to use. Any modules that appear greyed out, or do not appear at all, simply indicate that your service does not currently use that functionality.
When I’m invited to use the app, who will the text message or email come from?
Your invitation will come from Portasana® as the sender, and the Trust name will be included in the message content.
How do I log in?
Click the link in your invitation message to open Portasana®.
You will then log in using your NHS Login details.
Alternatively, download the Portasana® app from the app store and log in.
If you don’t already have an NHS Login, you will need to create one. You can do this during the login process.
My NHS Login is not working, what should I do?
If you are unable to log in using NHS Login, you will need to contact the NHS Login support team, as they manage your NHS Login account and verification.
I cannot see the next phase of my care pathway
Care pathways are released in timed phases. The next phase will open once the scheduled time is reached, and you will receive a notification to let you know, provided your notifications are switched on (these are enabled by default).
What should I do if I have a question about my appointment or healthcare?
You will need to contact your healthcare provider or hospital (the Trust) directly.
Wellola provides technical support for Portasana® only and does not have access to your medical records or appointment details.
Please do not contact Wellola with healthcare-related questions.
What devices can I use Portasana® on?
You can download the Portasana® app on any iOS or Android device from the App Store or Google Play. You can also access Portasana® using the web version on Google Chrome, Safari, or Microsoft Edge.
Please note: Firefox and Internet Explorer are unsupported browsers, which means the platform may not function correctly if accessed through them.